Privacy Policy

Privacy Policy

Effective Date: April 2025

Milano ADHD and Neurodiversity Empowerment Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or engage with our services.

1. Who We Are

We are Milano ADHD and Neurodiversity Empowerment Ltd, a neurodiversity training and advocacy organisation providing one-to-one sessions, training, and support services. Our work may involve the collection and processing of personal and/or sensitive information. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, you can contact us at:

Email: milanoempowerment@gmail.com

2. What Information We Collect

- Full name
- Contact details (email, phone number)
- Information provided during sessions or via communication (including sensitive personal data where relevant)
- Payment information (processed via secure third-party platforms)
- Any correspondence between you and us

3. How We Use Your Information

We use your information to:
- Provide our one-to-one session services
- Communicate with you regarding appointments, updates, and relevant support
- Maintain administrative and financial records
- Fulfil legal or regulatory obligations

4. How We Protect Your Information

We take the security of your data seriously. All personal, sensitive, or legal information is handled in accordance with applicable data protection laws. We implement appropriate technical and organisational measures to prevent unauthorised access, misuse, or loss of data.

Sensitive data is only collected when necessary, and stored securely. Access is limited to authorised personnel only.

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes.

We may share information with other professionals involved in your care only with your explicit consent, or where legally required (e.g. safeguarding concerns or legal obligations).

6. Your Rights

Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to or restrict processing
- Withdraw consent at any time (where consent is the basis of processing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information or to make a request, please contact us using the details above.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements. After this period, data is securely deleted or anonymised.

8. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and where appropriate, notified to you directly.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Milano ADHD and Neurodiversity Empowerment Ltd
Email: milanoempowerment@gmail.com